Imran Ahamed

Projects

Selected work — current and past.

Contact-center NLP at Starbucks

Senior Data Scientist · Starbucks · People Analytics

Transformer-based topic modeling, summarization, and semantic search over partner contact-center data.

BERTT5TransformersPythonAzure Databricks

Production ML across the logistics network. Identified at-risk shipments before they failed; quantified customer-level loss exposure.

PythonAzure MLEnsemble ModelsReal-time Inference